Reasons you Should Call SERVPRO of Kendall County

9/28/2021 (Permalink)

You might find yourself wondering what questions to ask a restoration company.

Though you may experience building damage from a disaster, whether it’s from smoke, water or something else, there’s always the potential for recovery. But if you’ve never been in this situation before, you might find yourself wondering what questions to ask a restoration company in order to make sure your expectations are met. That’s where we can help you.

1. OUR COMPANY IS LICENSED AND BONDED?

Don’t think that just anyone is equipped to handle your restoration needs. A restoration contractor should be licensed to operate in your state. We have the proper licensing, insurance, and certifications to work on homes and businesses in your area. 

2. OUR TECHNICIANS  ARE CERTIFIED?

Not only do you want the company handling your property’s restoration to be legit, but also the people doing the actual labor. For example, services like professional mold remediation require the correct training and educational background. The minimum standard in this industry says that each technician should be certified by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC). Being an IICRC certified firm means that the restoration company meets a threshold for the number of certified technicians in each location.  Our technicians are certified, specifically for water restoration, fire and smoke restoration, applied structural drying, microbial remediation, and more. 

3. WE HAVE THE RESTORATION EXPERIENCE?

Every situation is unique, but that doesn’t mean others aren’t similar to your own. SERVPRO of Kendall County has handled a situation like yours. Some restoration companies specialize in single family home/residential insurance work, while others specialize in the commercial or multifamily industry; some only perform emergency services while others are full service companies that provide both emergency response and reconstruction; and some restoration companies are experienced with small losses but are not equipped to handle large scale, catastrophic losses. For example, SERVPRO of Kendall County is a full service company and has  decades of working in single family homes and with insurance companies but we also have members of our staff who specialize in managing commercial and multifamily work. We can handle small, everyday losses like a toilet overflow affecting a single room but we also have a large loss division that can handle six and seven-figure projects.

4. WE ARE AVAILABLE 24/7?

Disaster can hit at any time. SERVPRO of Kendall County is available 24 hours a day, 7 days a week.

5. WE WILL COMMUNICATE WITH YOU?

Contractors can very easily earn a bad reputation because they fail to communicate progress and next steps. SERVPRO of Kendall County will provide you with regular updates so you are informed throughout the entire process.

6. HOW LONG WILL THE RESTORATION TAKE?

Don’t be left in limbo. SERVPRO of Kendall County is reliable and reputable, we will be able to give you a realistic expectation as to just how long it will take for them to finish the job.